Refund policy

Because each Letters & Roses gift box is thoughtfully curated and prepared with care, we generally do not accept returns once an order has been shipped.

However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we will gladly make it right.

Customer satisfaction is very important to us, and we will always do our best to ensure you have a wonderful experience

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I got the “The Timeless Bond Box “ gift box for my friend’s wedding and he was blown away by the presentation.”

Sam U. - Urbana, IL

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“My wife became emotional when she opened the box. the teddy with the ribbon was such a beautiful touch.”

Leocruz- Champagne, IL

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“I wanted something meaningful and this was perfect.It felt personal and thoughtful.”

Joseph O.- Urbana, IL

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